FAQ

Why should I hire VA Real Estate Photography, instead of doing it myself?
Many smartphones take excellent photos. However, even the latest smartphone is lacking, due to the absence of a wide angle lens and limited exposure control.  VE Real Estate Photography  takes multiple exposures of every photo in order to capture the most detail in every room of your listing. In addition, we use a tripod, a remote shutter release, a wide angle lens and dedicated software to produce images that stand out. It’s our comprehensive process that truly makes the difference!

Why should I utilize professional photos?
According to a 2011 survey by the National Association of Realtors, 88% of buyers use the Internet in their search for a new home. Professional real estate photography scores as one of the most useful tools in making a positive first impression of a property. In addition, according to a 2010 Wall Street Journal article, real estate listings with professional photos typical command higher asking prices.

Can you “Photoshop” items out of an image?
Certain smaller items, such as carpet stains or dead grass, are pretty simple fixes, while maintaining quality results.

Can you “Photoshop” out that crack in the wall?
For ethical and legal reasons, we cannot digitally remove a permanent physical feature of a home. This includes removing cracks in walls or ceilings, removing telephone poles or electrical lines, or modifying any other structural deficiency and/or abnormality.

What is the resolution of the photos I will receive?
Clients receive two sets of images. The first set contains the high resolution images (BIG),which are 4096 X 2723. These images are great for printed materials and advertisements. The second set contains the web-optimized images (WEB), which are 2048 X 1362. These images are great for web, mobile and the MLS. All images are delivered in JPEG format.

Can you upload the photos to MLS for me?
Due to MLS regulations, 3rd party vendors are not allowed to log in to MLS under an agent’s name and password.

Do you shoot on weekends?
Yes. We offer weekend shoots by request at no additional charge.

What is the best time of day to photograph my home?
That depends on what direction your home faces. If your home faces east or south, we recommend a morning appointment. If you home faces west or north, an afternoon photo session would be the best choice.

What if I am not satisfied with my images?
Customer service is very important to us. We try extra hard to make sure you are satisfied with your photos. If, for some reason, you are not satisfied, please let us know and we will work to make it right.

Do you carry general liability insurance?
Yes.

Do you offer aerial drone photography?
Currently, we do not offer aerial photographs or videos. We plan on offering aerial photography/videography in the future.

What types of payment do you accept?
We accept cash, check or credit card at the time of service. Please make all checks payable to VA Real Estate Photography. There is a $25 fee for all returned checks. In the event you will not be present at the shoot, you may also prepay via credit card prior to your appointment. Payment must be received in full before your photos are delivered.

How do I log in to the agent control panel for my virtual tour website?
You will need your user name and password